Nava Medical Centre

Email: admin@navamedicalcentre.ca

Phone: (+1) 778-373-7700

Fax: (+1) 778-373-7735

Address google map: 318 Gilmore Ave, Burnaby, BC, Canada, V5C 4R1

Google map for parking: https://maps.app.goo.gl/UkoUtdEQYkgm6K7p8

You must be physically present in BC in order to book your appointment

please call us to book.

If you recently gave birth, please call our office as we need to create your newborn’s file before you can book online for them. *Please do not book under your own name for your newborn.*

Please always try to book for everyone separately.

Please call our office and we can assist you.

Appointments booked online or by phone can be cancelled via Cortico (our booking system) or by calling the clinic at 778-373-7700 during regular business hours. Appointments can be cancelled online via using the link you receive via email a minimum of 24 business hours in advance of the appointment.

We understand that unexpected situations or emergencies can happen — sometimes even simple forgetfulness — which may cause you to miss your appointment. That’s why we send multiple reminders before each visit.

If you had a scheduled appointment with your physician that you missed. In this case, you will receive an automated message from us. If this is your first missed appointment, please consider this a gentle reminder. Our physicians often make every effort to reach patients by phone, including follow-up calls when possible.

As per our clinic policy:

1. First missed appointment – email reminder from front desk

2. Second – verbal warning from your physician

3. Third – a $60.00 + GST no-show fee will be applied

If this was your first missed appointment and you received an automated email about a no-show fee, please contact us at admin@navamedicalcentre.ca, and our administrative team will be happy to review it.

All new diagnoses should be conducted exclusively by registered psychiatrists or specialized physicians, who independently establish and initiate appropriate, evidence-based treatment plans. Once initiated, our primary care team will oversee the patient’s ongoing management, adhering closely to the diagnosis and treatment framework. If you have a previous diagnosis, please provide us with the necessary documents confirming the diagnosis and treatment plan.

In a walk-in appointment setting, we do not provide restricted medications such as opioids and stimulants unless supportive documents are provided by your most responsible physician.

you will still be assessed the same day, except in rare situations. We deeply value your time and patience, and our team strives to be punctual. However, in our line of work, emergencies may occasionally cause delays. We appreciate your understanding and support as we aim to provide the best possible care.

We enforce a strict zero-tolerance policy regarding any form of abuse toward clinic staff. Verbal, physical, or racial abuse, violence, threatening behavior, or discrimination will not be tolerated under any circumstances.

Anyone who breaches this policy will receive an immediate warning, which may result in the loss of their family doctor and being banned from the clinic. Additionally, we reserve the right to involve law enforcement to remove offenders from the premises if necessary.

Failure to disclose complete medical information in the intake form or during an appointment may lead to termination of the patient-doctor relationship due to the breach of trust at the clinic’s discretion.

You can book with all of the other physicians at Nava, as they all have access to your records and they cover all of our attached patients to the Nava Medical Centre.

You can only book with the physicians who see Walk-In patients at Nava. Please be informed that only some of our physicians visit Walk-In patients. If there is No option available to book Walk-In appointments, it means none of our physicians have availabilities for Walk-In appointments.

The reason you received an email from our clinic is that you were previously seen by one of our physicians at their former practice. When the physician joined Nava Medical Centre, the relevant medical information — including patient contact details such as email addresses — was securely transferred to our clinic. This is a standard practice to ensure continuity of care.

If you are no longer a patient and would prefer not to receive further communication from us, please let us know at admin@navamedicalcentre.ca and we will promptly inactivate your profile in our system, and you will no longer receive any future emails.

We apologize for any inconvenience this may have caused and appreciate your understanding.

Please note that the content of the message is confidential and intended solely for the individual or entity to whom it is addressed.

If you are not the intended recipient, please contact us immediately (admin@navamedicalcentre.ca)and delete the email and any attachments from your system. Any unauthorized use, disclosure, or distribution of this communication is strictly prohibited.

We often get this question! 😊 While Nava Medical Centre and Gilmore Wellness are neighbours and share some common space, we’re actually two completely separate clinics, each with its own ownership, team, services, and policies.

Disclaimer: Nava Medical Centre is an independent medical practice and is not responsible for any advices, services, treatments, or procedures provided by Gilmore Wellness Centre. Likewise, Gilmore Wellness Centre is not responsible for any services provided by Nava Medical Centre. All care at each clinic is delivered under its own professional responsibility.

If you notice any misbehavior, poor service, malpractice, or have any suggestions or recommendations, you are welcome to contact the medical director directly at director@navamedicalcentre.ca. This email is solely for reporting concerns directly to the Medical Director, and all information shared will be kept confidential.

Please note that this email should not be used for booking appointments or routine health and clinic-related inquiries.

Thank you for helping us maintain a respectful and professional environment.

please do not hesitate to email us or call our office during regular office hours.